Click on each question to link down to the answers.
1. What is the best way to store my Aquaglide product?
Whenever possible, rinse your Aquaglide product with fresh water and dry thoroughly before deflating. Deflating with the use of an electric pump is the best way to remove all remaining air in the bladder. Fold into thirds and flat-roll toward the valve, pushing air out as you go. Store in a warm, dry location, away from sun exposure. Take precautions to keep your product away from pests, such as mice, which may eat and/or nest in the stored item.
2. Why does my tube dive under water when towing?
Keep riders towards the back of the hull when riding, especially during start-up. A quick-start will bring the tube to the surface quickly, where a slow-start may cause the tube to dive. Be sure to inflate the product properly as extra water in the cover can cause the tube to dive. Do not tow at high speeds - over 18 mph. Do not tow with more than the recommended number of passengers for the product in question. Consider a proper towing bar or attachment that is higher above the water.
3. Why is the cover poorly aligned over valve/ cupholders?
Occasionally the inner bladder can shift inside the cover while deflated, causing poor alignment of bladder/ cover. Partially deflate the bladder and reposition before re-inflating.
4. Is salt water OK for my Aquaglide product?
Aquaglide products are designed for use in both fresh and salt water. However, extended use in salt water can reduce the life of your product. Whenever possible, rinse your Aquaglide product with fresh water and dry thoroughly before storing in a cool, dry location.
5. Why are there wrinkles in the fabric cover of my lounge or towable?
Aquaglide inflatibles require a lot of pressure in order to work properly. Keep pumping until most of the wrinkles are out of the cover and the material is tight. It takes more than you think! Most Aquaglide towables require about 0.8 to 1.0 p.s.i.. The cover should be quite firm, yet still give a bit when walked on.
6. What if air is leaking from the valve?
Aquaglide towables and lounges use a Rapid-inflate valve system. Once adequate pressure fills the bladder, air pressure will close the valve flap, preventing rapid outflow of air. Once adequate pressure is reached, be sure to carefully seat the cap and close the valve completely to seal.
Aquaglide Platinum products use a Halkey-Roberts valve which is threaded. If air is leaking from around this valve it is possible to tighten the seal. With the item deflated, firmly grasp the back part of the valve (located inside the item) and twst the front part of the valve in a clockwise direction. A Halkey-Roberts valve wrench (available through your Aquaglide distributor) can help, but is not required for this process.
7. Why is the hull not stable to stand on?
Ensure that you have inflated your Aquaglide product completely. This means inflating until it's very firm. Most Aquaglide towables and lounges require about 0.8 - 1.0 p.s.i., Platinum aquapark items require 0.8 - 2.0 p.s.i. and inflatable SUP (drop stitch) boards require 8.0 - 12.0 p.s.i. Please see your Owner's Manual or contact us if you have any questions about proper inflation.
8. What is the correct pressure to properly inflate my Aquaglide product?
Most Aquaglide towables and lounges require about 0.8 - 1.0 p.s.i., Platinum aquapark items require 0.8 - 2.0 p.s.i. and inflatable SUP (drop stitch) boards require 8.0 - 12.0 p.s.i. Please see your Owner's Manual for the proper pressure for your specific item. Do not over-inflate, as this can cause severe damage to your item. The most common cause of over-inflation is the use of a compressor. We strongly discourage compressor use for inflating Aquaglide items. Please see our selection of electric pumps and/or contact us if you have any questions about proper inflation.
9. How to locate a slow leak?
Most inflatable items are easily repairable in the event of a cut or puncture. Every Aquaglide inflatable product comes with a small patch kit suitable for the product. If you need a more complete repair kit, please contact us, or your Aquaglide distributor.
To find a slow leak, remove the inner bladder from the cover (if applicable) and inflate in a quiet area. Generally, leaks can be heard and/or felt with the fingertips or cheek. If not, go over a suspiscious area, or the entire surface if necessary, with a sponge and soapy water. Look for areas where bubbles grow on the surface. The growing bullbles indicate a leak. Keep in mind that you may need to reinflate periodically as you search for the leak(s).
10. How to make a repair?
Towables & Lounges (PVC with a cover): Use the zipper access in the cover to remove the inner bladder from the cover. Locate and mark all leaks (there may be more than one). Clean & dry the area in question. Use the PVC repair kit provided with your product to repair the leak. Contact us, or your Aquaglide distributor, for a premium repair kit specifically designed for Aquaglide recreational items. Check the bladder for leaks before putting it back inside the cover.
Platinum (fabric-reinforced PVC - no cover): Locate and mark all leaks (there may be more than one). Clean & dry the area in question. Use the PVC repair kit provided with your product to clean, prepare and patch the leak. Contact us, or your Aquaglide distributor, for a premium repair kit specifically designed for Aquaglide Platinum items. Check the item for leaks before putting it back in the water.
11. Where to send items for professional repair?
Aquaglide has a full-service repair facility at our corporate headquarters in White Salmon, WA - USA. In addition, we maintain a short list of trusted repair facilities around the world. Freight and shop charges will apply. Contact us to discuss the best option for repair or refurb on your inflatable items.
12. The Multisport boom seems too short for the sail, what can I do?
The Multisport boom is adjustable, and comes collapsed to it's smallest size for shipping. To adjust, use the spring pins near the back of the boom to release and slide the tail piece outward. Snap the spring pins into the outward (longest) holes when using the standard sail. On current versions of the Multisport, this location is marked "USE". Compress for transport.
13. The Multisport mast separates from the mast base, what can I do?
Make sure you have enough tension on the downhaul strap that attaches the bottom of the sail to the mast base. Loop it around the fitting and cinch it tightly. There should be no wrinkles in the sail.
14. The Multisport fins are loose in the holes or slip out while sailing, what can I do?.
Make sure that the fins are securely pushed down inside the fittings in the hull. Be certain to loop the short elastic loop (catchment) into the small hook in each fin.
15. The Multisport mast foot comes unscrewed from the mast step while windsurfing, what can I do?
16. The Multisport mast pieces are stuck together, what can I do?
Some types of sand can cause mast sections to jam together if the Multisport rig is left in the water. Don't leave the rig in the water near the shoreline where waves may churn up sand or other particles. To separate jammed mast pieces, dry the mast and get several friends to twist while pulling the pieces apart.
17. The Multisport boom slides down mast, what can I do?
Open the boom front clamp and tighten the rope located there. Pull a bit of rope through the clamp and lock into place using the embedded jam cleat. When properly tensioned, the front clamp closes with a snap and the boom is locked firmly in place on the mast. You may need to check and adjust the tension a few times before getting it just right. Once set properly, this tension will rarely need adjustment.
18. The Multisport fins are difficult to insert, what can I do?
Use a gentle rocking motion when inserting the fins and/or rudder. This helps the fin slide past the cover. It should not be necessary to lubricate the fin or rudder shaft at all.
19. I'm having trouble with balance when windsurfing on the Multisport, what can I do?
Try to start out kneeling. Move the boom to a lower position and kneel while sailing. This makes it much easier to balance. Once you feel comfortable kneeling, then stand up. The Mutlisport is designed for use in light winds and relatively flat water. Wavy / choppy water found on extremely large lakes, oceans, and/or in high wind conditions may prohibit learning.
20. How can I protect my product from UV damage?
We encourage the use of 303 Aerospace Protectant because it protects from UV damage and can significantly extend the life of products which are regularly exposed to the sun's damaging rays. Make sure to confirm the appropriate type of 303 for your product; PVC items should use 303 Aerospace Protectant for vinyl while fabric-covered items like platforms and towables may want to consider 303 Fabric Guard.